Privacy policies - Hotel Kavia - Cancun

Below you will find the Privacy Policy for personal data collected through www.kaviacancun.com

INMOBILIARIA LAS MENINAS S.A. DE C.V. and its affiliates and/or subsidiaries (hereinafter, Hotel KAVIA CANCUN), with its registered office at Calle Claveles Manzana 4 Lote 7 Y 9 SM 22

C.P. 77500, Benito Juarez, Quintana Roo, Mexico, is a company committed to protecting your privacy. Our Data Protection Officer for personal data obtained through your accommodation relationship with us is the Personal Data Department, located at the same address. You can contact them at the email address: datospersonales@kaviacancun.com

1. Personal Data We Collect

For the purposes outlined in this Privacy Notice, Hotel KAVIA CANCUN may collect your personal data through the following means:

In person, when you provide it to our employees, by filling out the registration card upon arrival at the hotel or at our reception desk. This also applies when you complete service satisfaction and opinion surveys.

Directly, when you provide it to us by telephone or electronically, by filling out the reservation form on our website, interacting with us on social media, or via email.

Indirectly, when you provide your personal data to one of our suppliers, such as travel agencies or third parties that support us during the reservation process, such as Easy-Rez.com and PayPal.

The personal data obtained or that may be obtained through the aforementioned means includes:

First and last name(s), marital status, address, contact telephone number, nationality, email address, signature, cardholder name, credit card number, expiration date (in the case of online transactions), name or company name for billing, Tax ID (RFC), tax address, and billing email address. Interests or preferences related to the room and services requested. IP address and browser type when obtained electronically.

Please note that Hotel KAVIA CANCUN does not collect data considered sensitive personal data under the Federal Law on Protection of Personal Data Held by Private Parties (LFPDPPP).

2. Purpose and Processing of Personal Information

The personal data you provide will be used by Hotel KAVIA CANCUN to provide the following services:

To guarantee a reservation.

To maintain a guest record.

To contact guests when necessary, including completing transactions, addressing any issues related to their stay, in order to provide the best possible service and attention, or in case of emergency.

Obtain billing information if required.

Comply with all legal requirements applicable to Hotel KAVIA CANCUN within the framework of its business relationship with you. This transfer may be national or international, depending on the requesting authority.

Protect the interests and rights of Hotel KAVIA CANCUN, in accordance with applicable laws.

3. Additionally, we have the following purposes, which do not give rise to a legal relationship nor are they necessary for providing the service:

Sending electronic postcards, promotions, newsletters, and customer satisfaction and opinion surveys regarding the service or website.

4. Limitation on the Use or Disclosure of Personal Information.

At any time, you may object to the processing of your personal data for purposes that are not related to the legal relationship or necessary for the provision of the service, or revoke the consent you have given us for the processing of your personal data, by submitting a written request to the Personal Data Department at the following address: Calle Claveles, Manzana 4, Lote 7 y 9, SM 22

C.P. 77500, Benito Juárez, Quintana Roo, Mexico, from 9:00 a.m. to 2:00 p.m., Monday through Friday, or by email to: datospersonales@kaviacancun.com

This request must include the following: a) Name of the data subject; b) Email address for receiving notifications; c) Documents proving your identity or, if applicable, the legal representation of the data subject; d) A clear and precise description of the personal data regarding which you wish to exercise your rights and the specific right you wish to exercise; e) Any other information or document that facilitates the location of the personal data. If your request does not meet any of the requirements outlined above, the Personal Data Department may request, within 5 days of receiving your request, that you provide the necessary information or documents to process it. You will have 10 days to respond to this request. If you do not respond within this timeframe, your request will be considered withdrawn.

The maximum processing time will be 20 days from the date your request is received.

Request to be informed of the decision made, so that, if applicable, you may implement it within the following 15 days after the response is issued. To protect your confidentiality, Hotel KAVIA CANCUN will send the response to your request to the email address you provided for this purpose and will keep it available for you at the address indicated in the previous paragraph.

5. ARCO Rights

This refers to your rights of Access, Rectification, Cancellation, or Opposition regarding the information you provide to Hotel KAVIA CANCUN, as established in the Federal Law on the Protection of Personal Data Held by Private Parties (LFPDPPP). You may exercise these rights by submitting a request to Hotel KAVIA CANCUN, in accordance with the provisions of section 4 above, which will be answered as indicated therein.

6. Control and Security of Your Personal Data

Hotel KAVIA CANCUN is committed to taking the necessary security measures to protect and prevent the loss, misuse, alteration, or illegal disclosure of the personal information and data you may provide. For online transactions, we use security technologies that protect the personal information transmitted to us through various electronic means, such as the use of a secure server under the Secure Socket Layer (SSL) protocol. However, no security or data transmission system over which the company does not have absolute control and/or which depends on the internet can guarantee complete security.

7. Electronic Media and Cookies

Cookies are text files that are automatically downloaded and stored on the user's computer hard drive when browsing a specific website. They allow the web server to remember certain data about the user, including their preferences for viewing pages on that server, username, and password.

Web beacons: These are images embedded in a web page or email that can be used to monitor a visitor's behavior, such as storing information about their IP address, the duration of their interaction on the page, and the type of browser used, among other things.

Hotel KAVIA CANCUN does not use cookies or web beacons to collect information. However, some of the companies that provide us with reservation and payment services may use cookies and web beacons. Therefore, we ask that you read the Privacy Notice of each of them.

8. Changes to the Privacy Notice

Hotel KAVIA CANCUN reserves the right to make changes or updates to this Privacy Notice at any time to reflect the implementation of new regulations or internal policies. These changes will be available through the following means: visible notices in our establishment, our website, or email. Therefore, we suggest you periodically review this privacy statement to stay informed of any updates.

Last updated: March 2018